Returns Policy

We all make mistakes and we all have regrets.

For these cases we have a 30-day return and exchange policy. Make sure the products have not been used, washed or altered.

TO RETURN AN ITEM:

• Return authorisation is not required, but for our knowledge, send us an email - info@theorganicapparel.com - with your order number and the items you wish to return and tell us the reason for it.
• Return shipping is the responsibility of the customer.Send it via your preferred shipping method.
• Please include a copy of the invoice in the package and clearly indicate which item you are wishing to obtain a refund for.
• Items will be refunded in the manner of the original payment.
• Most refunds are processed within 2/3 business days after arriving in our warehouse.

TO EXCHANGE AN ITEM:

• If you want to exchange your item, TOA - The Organic Apparel will cover the shipping cost back to you.
• Send us an email - info@theorganicapparel.com, to garantie we have the item you want to change for.
• Please ship the item(s) you would like to exchange via your preferred shipping method. 
• Please include a copy of the invoice in the package and  indicate what item(s) you would like to exchange and what you would like to exchange them for.
• If there is a difference in price you will be refunded or charged in the manner of the original payment.
• Please note, packages must be returned by a carrier that can provide guarantee of delivery.
• Most exchanges are processed within 1 business day after arriving in our warehouse.

 

SHIP RETURNS TO:

TOA – The Organic Apparel, Lda.
Travessa Quinta dos Caldeiras, 38
Penalva
2835 – 624 Santo António da Charneca – Portugal

 

 

KEEP IT IN MIND:

TOA - The Organic Apparel is not responsible for packages lost during return shipment.

TOA – The Organic Apparel does not accept returns or exchanges that have strong odours - Please keep your purchases away from pets, smoke and perfume until you are sure you want to keep them.